Refund Policy

Refund Policy for Digital Products (Websites)

1. Overview

Refund Policy: Due to the nature of digital products and website services, all sales are considered final once access to the product, files, or website has been granted. However, we are committed to ensuring our clients are satisfied with their purchase and will consider reasonable refund or credit requests on a case-by-case basis.

2. Eligibility for Refunds

Refunds may be approved under the following circumstances:

  • Duplicate payment – if you were charged more than once for the same product or service.
  • Non-delivery of product – if the website or digital files were not provided within the agreed timeframe and no progress has been made after written communication.
  • Major technical issues – if the product cannot be accessed or used due to verified technical problems on our end that cannot be resolved within 10 business days.

Refunds will not be issued in the following cases:

  • Change of mind after purchase.
  • Dissatisfaction due to design preferences after final approval or delivery.
  • Failure to provide required content, information, or feedback that delays delivery.
  • Issues caused by third-party hosting, plugins, or modifications made after delivery.

3. Custom Website Projects

For custom website development, partial refunds may be considered if:

The project has not yet entered the design or development stage.
Work completed to date will be deducted from the total, and the balance may be refunded.
Once the final files, access credentials, or website are delivered, no refunds will be possible.

4. Digital Downloads or Templates

All pre-built or downloadable digital products (e.g. website templates, themes, or downloadable guides) are non-refundable due to their digital nature and instant accessibility upon purchase.

5. How to Request a Refund

If you believe you qualify for a refund, please contact us at [insert your email] within 7 days of purchase or delivery. Include:

Your full name and order reference number.
A clear explanation of the issue.
Any supporting screenshots or correspondence.
We will review your request and respond within 5 business days.

6. Contact Information

If you have questions about this policy, please contact:

Lynn via email at info@shop-a-website.co.za 
https://shop-a-website.co.za